Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1
What you'll learn
- How a Support / Service Desk operates
- Tools to use
- Create, assign, resolve, and close a ticket
- Hardware concepts
- Operating Systems
- Microsoft Office
- Troubleshooting basic IT issues
- ITIL key terms
- Tips from experts
Requirements
- Basic IT skills
- Interest in learning more about IT
Description
This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!
This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.
You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills.
Here is what you can expect:
- Real service desk tools: Jira Service Desk and Confluence
- Remote support tools and communication tools (Microsoft Exchange account)
- High level overview of hardware and software
- Introduction to Microsoft Office 365
- Basic ITIL terms
- Tips from IT and HR specialist
- ...and more...
Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.
There will be part 2 of this course covering more advanced topics (cloud, virtualization, and more).
Join now!
Who this course is for:
- Anyone interested in IT
- Anyone looking for a first job in IT
